LILILOOP LLC / Website information

Terms and Conditions

Rules for using this website, making enquiries and discussing professional services.

Effective Updated

01. Company information

These terms address use of the LILILOOP LLC website and its enquiry tools. Contact details are provided here and on our Contact page.

02. Our services

LILILOOP LLC describes software integration, application support and improvement services on this website. The site helps visitors understand that work and contact our team.

Website descriptions are general information. The scope, deliverables and commitments for paid work are established by a separate written services agreement.

03. Authority and eligibility

Use the website lawfully. If you submit information on behalf of a business or another person, you must have the authority and permissions needed to do so.

Sending an enquiry is not the same as entering a paid services agreement. Any person entering such an agreement must have the required legal capacity and authority.

04. Accounts and credentials

Browsing the public website and submitting the Contact form do not require a user account. Do not send passwords or access tokens in the public form.

Where a separate engagement includes access to client systems or credentials, responsibilities for that access must be agreed as part of the engagement. Contact us about any suspected misuse connected with our work.

05. Acceptable use

Use the website for legitimate information and communication purposes. You must not:

  • Impersonate another person or misrepresent your authority or affiliation.
  • Send unlawful material or information you have no right to disclose.
  • Attempt unauthorised access, bypass safeguards or introduce malicious software.
  • Spam, overload or materially disrupt the website or its enquiry service.
  • Infringe another person’s privacy, intellectual property or other legal rights.

06. Fees and payments

The Contact form does not charge a fee or authorise a payment. Fees, taxes, billing schedules and payment methods for professional services must be set out in the applicable proposal or written agreement.

No payment-card information is collected through this website. Do not put payment credentials in a Contact message.

07. Ongoing services and subscriptions

Browsing the site or submitting an enquiry does not create a subscription or recurring charge. Any continuing support or subscription arrangement must be separately agreed in writing.

That agreement should describe its scope, price, billing period, renewal terms and method of ending the arrangement. These website terms do not introduce automatic renewal.

08. Cancellation and refunds

Cancellation, credits and refunds relating to paid work are determined by the applicable services agreement and mandatory legal rights. Please refer to your agreement and contact us about the circumstances of a request.

These website terms do not remove refund, cancellation or consumer protections that cannot lawfully be waived.

09. Permission to use the website

You may view the website, follow its links, use the Contact form and prepare a brief for lawful business or personal purposes, subject to these terms.

This permission does not transfer ownership of the website or grant rights in software deliverables from a separate project. Rights in those deliverables must be addressed in the relevant agreement.

10. Your submissions and content

You retain rights in information you submit. By sending an enquiry, you permit the handling reasonably needed to store it, review it and respond to it. Only provide material you are authorised to share.

A Contact receipt confirms that a message was recorded; it does not accept an order, confirm a booking or promise a delivery date. The homepage brief tool only prepares and copies text locally until you choose to share it.

11. Privacy

Our Privacy Policy explains Contact records, website technical information, communication choices and privacy requests. Please review it before submitting personal information.

SMS choice is separate from submitting a general enquiry. Its terms are set out below.

12. Security responsibilities

We use measures intended to protect website operation and stored enquiries, including submission checks and restricted management access. No online system can guarantee complete protection.

Keep your devices and any separate project credentials secure. Agree appropriate arrangements before sharing confidential material, rather than putting it into the public enquiry form.

13. Intellectual property

Branding, design, text, code and other website material may be protected by intellectual property rights. Do not present our identity or materials as your own, or imply an endorsement or affiliation that does not exist.

Applicable law and the licences for third-party components, including fonts and software, continue to govern their permitted uses. Access to the website does not transfer ownership.

14. Third-party services

The website may link to independently operated services, and it relies on hosting and communications providers. Their own terms and privacy notices can apply to your use of those services.

We do not control an external website merely because it is linked here. Any responsibility for third-party services remains subject to applicable law and relevant agreements.

15. Website availability

Maintenance, updates, network conditions and technical problems can interrupt access. We do not promise that the website will always be available or free of errors.

A service-level commitment for paid work must be expressly agreed in the relevant services agreement; it does not arise from website availability or a form receipt.

16. Changes to services

Website content and features can be updated as our work and operational needs change. The current pages may therefore differ from an earlier visit.

Changes affecting a separate paid engagement are governed by its agreement and applicable law. We will provide notice where required.

17. Restrictions and ending access

We may limit requests or restrict access where reasonably needed to address abuse, security risks, unlawful activity or material breaches of these terms. This includes controls on repeated Contact submissions.

You may stop using the website at any time. Restricting access to the website does not, by itself, determine the termination rights under a separate services agreement.

18. Customer support

For questions about a project, the website or a previously submitted enquiry, use the Contact form or email admin@liliwo.com. Include any relevant enquiry reference to help identify the discussion.

Response commitments for a paid support engagement are those expressly agreed for that engagement.

19. Website information and warranties

Website information and tools are provided for general business communication. Consider their suitability for your own circumstances; website text is not a substitute for an agreed project specification.

No statement here removes a warranty expressly given in a separate services agreement or a protection that applicable law does not allow to be excluded.

20. Limits of responsibility

Responsibility for any loss is determined by applicable law and, where relevant, the separate agreement governing the work. A website enquiry does not create a guarantee of a particular commercial result.

Nothing in these terms excludes liability that cannot lawfully be excluded, or takes away mandatory remedies. Any specific financial cap or allocation of liability for paid work must be agreed in the services agreement.

21. Responsibility for third-party claims

You are responsible for the lawfulness of your use of the website and for having permission to submit information belonging to someone else.

Any duty to defend a third-party claim, reimburse costs or provide an indemnity is determined by applicable law and any expressly agreed contractual terms. These website terms do not create an unlimited indemnity.

22. Applicable law

The laws that mandatorily apply to a matter continue to apply. A separate written services agreement may specify the law governing that engagement, subject to protections that cannot be waived.

This website does not select an exclusive court or impose an arbitration requirement simply because you browse its pages or send an enquiry.

23. Resolving concerns

If you have a concern about the website or our communications, contact us through the Contact form or at admin@liliwo.com and describe the issue. We encourage a practical, good-faith discussion.

This approach does not prevent you from exercising remedies available under applicable law, or replace a dispute process in a separate signed services agreement.

24. Changes to these terms

These terms may be revised to reflect changes to the website, its operation or applicable requirements. The effective and updated dates above identify the version presented here.

Any notice or consent required for a material change will be handled in accordance with applicable law and relevant contractual commitments.

25. Severability

If a provision is found unenforceable, the remaining provisions continue to operate to the extent the law permits. An invalid provision does not remove mandatory rights or protections.

26. Relationship to other agreements

These website terms and the Privacy Policy address use of this website. A separate written services agreement governs the work covered by that agreement.

For a matter specifically covered by that agreement, its applicable provisions govern the engagement, subject to mandatory law. No unpublished refund policy or additional commercial commitment is incorporated by a general website reference.

27. Contact us

Questions about these terms can be sent to LILILOOP LLC through the Contact form or the details below.

28. Optional text messages

The Contact form offers a separate choice to receive LILILOOP LLC texts about customer support, service updates and account notifications. The number supplied must be one you are authorised to use. The choice starts unselected and is not required to make an enquiry or buy services.

Message volume depends on service activity; carrier charges for texts or data may apply. For any texts you receive, reply STOP to withdraw text permission or HELP for assistance. You can also contact admin@liliwo.com about the choice.

Delivery depends on messaging and mobile networks. Mobile numbers and consent records are not sold or shared with third parties or affiliates for their own marketing or promotional purposes. See the SMS privacy section for details.